PSS is a large business with revenues exceeding $50M annually, yet we employ a flat, agile organizational structure that allows us to respond quickly to our customers’, partners’, and employees’ needs.
PSS’ corporate infrastructure rivals that of our largest competitor with an executive management team that has worked together for over ten years; with tools such as Deltek, CostPoint & DataCall that allow us to track, forecast and manage contract costs at multiple levels; and with established quality programs that measure our successes at both the corporate and program levels.
Our executive management team employs an “open door” policy and encourages our program managers to utilize all of PSS’ technical resources to implement innovation within their programs. It is not uncommon for PSS to engage expertise from outside a PSS program to ensure a rapid response to our customers' needs.
At PSS customer satisfaction is our number one priority and prompt, accurate response to customer needs goes a long way to making that priority a reality.